Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
Duties:
Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:
hunger to chase and close new business from cold calls and inbound warm leads 1. Business Development Identify relationships with customers that can be leveraged for mutual benefit. Build and manage relationships at all communication skills Problem solving skills to propose mutually beneficial solutions. Broad knowledge of the Telecommunications
skills
- Problem solving skills to propose mutually beneficial solutions.
- Broad knowledge of
communication skills Problem solving skills to propose mutually beneficial solutions. Broad knowledge of the Telecommunications
communication skills Problem solving skills to propose mutually beneficial solutions. Broad knowledge of the Telecommunications
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
and test new installations and troubleshoot new/old installations.