Adhere to the PIC processes (Problem, Incident & Change Management Perform daily operations tasks Management (ITSM/ITIL) Incident Management Problem Management Change Management Release Management Operations
Management (ITSM/ITIL) Incident Management Problem Management Change Management Release Management ADVANTAGEOUS
Adhere to the PIC processes (Problem, Incident & Change Management Perform daily operations tasks OPS Advanced Training OPS Basic Training Problem Management (PM) Release Planning Start Up Management
Management (IM), Change Management (CM), Problem Management (PM) ITIL certification, process knowledge
with ITIL processes (Incident, Change and Problem management) Plan and execute maintenance tasks (change
tickets as required Raise and lead tasks PM (Problem Management) tickets as identified Action and coordinate
incident management, change management and problem management ADVANTAGEOUS TECHNICAL SKILLS ITIL certification
Adhere to the PIC processes (Problem, Incident & Change Management Perform daily operations tasks OPS Advanced Training OPS Basic Training Problem Management (PM) Release Planning Operational support
Analytical Communication Problem Solving Planning Listening Time Management NB: By applying for this Management), CM (Change Management) and PM (Problem Management) topics assigned to the Feature Team adhere
including conflict resolution, problem solving, facilitation skills, time management and ability to plan and Charter ADVANTAGEOUS TECHNICAL SKILLS Incident-Problem management: ITSM Suite / BMC Remedy/Service-Now Database's