drive a quality improvement culture within the Care Centre Human Resource Management ensuring optimal utilization Preparation and implementation of admission assessments, DQ98, care plans, ongoing care requirements
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
performance. Your reports will be essential in assessing operational efficiency and identifying areas for improvement. Coordinate and gather annual cost centre budgets, utilizing SAP models to calculate budgeted
performance. Your reports will be essential in assessing operational efficiency and identifying areas for improvement. Coordinate and gather annual cost centre budgets, utilizing SAP models to calculate budgeted
Matric • Minimum of 2 years relevant Sales Call Centre experience • Health & Wellness experience would
Audit Planning and Preparation - Conduct risk assessments and develop audit plans; Identify key objectives process under audit. Audit Execution and Fieldwork - Assess the adequacy of ATNS policies and procedures in and evidence. Analysis data and documentation to assess control effectiveness. Document audit work, ensuring Actively participate in fraud detection efforts by assessing fraud risks, implement fraud detection procedures tools including data analytics software, risk assessment, controls testing, sampling and documentation
state-of-the-art facilities and a commitment to patient-centred care. With a comprehensive range of services and
state-of-the-art facilities and a commitment to patient-centred care. With a comprehensive range of services and