well as cross-border payments. 2. Customer KPA: To enhance customer experience and maintain high service and maintain SLAs with internal and external customers. 3. Operational KPA: To ensure efficient functioning payments. Customer Responsibilities: 1. Internal Customers (Export requests) 2. External customers · Ensuring Ensuring the processes are adhered to and internal customers are following the requirements and procedures procedures within agreed lead times. · External customers to ensure processes meets legislative requirements with
well as cross-border payments. 2. Customer KPA: To enhance customer experience and maintain high service and maintain SLAs with internal and external customers. 3. Operational KPA: To ensure efficient functioning payments. Customer Responsibilities: 1. Internal Customers (Export requests) 2. External customers · Ensuring Ensuring the processes are adhered to and internal customers are following the requirements and procedures procedures within agreed lead times. · External customers to ensure processes meets legislative requirements with
suppliers monthly Allocation of costs to GL and cost centres Monthly reports and commentary on all assigned
/>Ensure the availability of timely and accurate customer and sales information and reports
Providing
budgeting and forecasting processes by supporting cost centre owners to make informed financial decisions
Support cost centre owners to make informed financial decisions for
accounts
Monitoring, tracking and processing customer claims/rebates on a daily basis and ensuring accuracy
Reconcile bank statements, vendor accounts, and customer accounts on a regular basis. Investigate and resolve cards, reporting on variances, and providing cost centre allocation. Checking all Profit and Loss revenue
submission, quarterly finance board report (IFRS) Cost centre cost allocations Balance sheet recons Cashflow
and credit notes are accurate on customer accounts, using Customer Remittances
Objectives : Actively contact customers who are late with their payments and request prompt payment Follow when a customer continues to miss payments to ensure debt is eventually collected Work with customers and cash in/trade debtors to management Contacting customers with overdue invoices to discuss payment Raising Raising ad-hoc invoices and credit notes for customers Updating and processing of direct debit details and necessary Liaise with customer experience and account managers to resolve customer issues Generate, monitor
and credit notes are accurate on customer accounts, using Customer Remittances Update Excel Age Analysis with Sales Order Dept regarding Customers On Hold Phoning customers for Collection of outstanding accounts analysis with respective comments Attending to customer queries until resolved Completion and submission Limit Increase Applications to Management Sending customers credit limit increase letters on approval of the application {Must be signed by a Director of the Customer's Company to be valid} Completion and submission
and credit notes are accurate on customer accounts, using Customer Remittances Update Excel Age Analysis with Sales Order Dept regarding Customers On Hold Phoning customers for Collection of outstanding accounts analysis with respective comments Attending to customer queries until resolved Completion and submission Limit Increase Applications to Management Sending customers credit limit increase letters on approval of the application {Must be signed by a Director of the Customer's Company to be valid} Completion and submission