and integrating the firm's product investments to create top-notch products. The contributions extend proposition; Create best-in-class products by integrating the firm's product footprint and investments – automation analytics, and the potential application on operations Managing client visits for prospects, and existing clients overall experience including 7 years of project management experience with demonstrated success and financial drive a solution from start to finish (project management certifications are a plus); Experience in the
potential. About the Role: The Service Delivery Manager will be responsible for leading transitions across develop customised solutions. The Senior Transitions Manager will take over transitions of specific client engagements Interact extensively with business users, senior management, and IT personnel; Lead client engagements to Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team. Solutioning Training and Development: Program Leads, Transitions Managers, Training function, external vendors as needed
seamless Digital Transformation Manager. The Digital Transformation Manager will drive business growth and and create value through IT interventions, while managing relationships with business client IT teams. Essential review service improvement initiatives. Drive productivity improvements and control operational costs; communicate expectations to internal teams; Incident Management: Maintain a database of major incidents for future project management methodology; Knowledge of ITIL framework (Incident Management, Problem Management, Change
with other teams as needed. All activities are managed internally through a CRM, emphasising the importance offering technical guidance to Salespeople on various products and solutions across different customer sizes Solutions Architects, Services Business Development Managers, and professional services resources; Obtain and understanding customer decision-making processes while managing vendor requirements for sales closure; Strong
enablement by offering technical guidance on various products and solutions; Collaborate internally with Solutions Solutions Architects, Services Business Development Managers, and professional services resources; Attain and
Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; improvement initiatives within contact center or Managed Service Provider (MSP) environments.
all aspects. Coordinate with Customer Services to manage returns, replacement devices, and resolve queries Agreements (SLAs) with precision and timeliness. Manage customer purchase orders in collaboration with procurement team. Handle customer back-order management efficiently. Cultivate strong relationships with reporting tools; Detail-oriented with strong time management skills, capable of leading and working on multiple
all aspects; Coordinate with Customer Services to manage returns, replacement devices, and resolve queries Agreements (SLAs) with precision and timeliness; Manage customer purchase orders in collaboration with procurement team; Handle customer back-order management efficiently; Cultivate strong relationships with reporting tools; Detail-oriented with strong time management skills, capable of leading and working on multiple
Financial Accounting (FI), Material Management (MM), or Human Capital Management (HCM), your expertise will help
Financial Accounting (FI), Material Management (MM), or Human Capital Management (HCM), your expertise will help