updating or logging tickets · Escalating tickets to relevant departments · Opening tickets and following up
updating or logging tickets · Escalating tickets to relevant departments · Opening tickets and following up
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations · Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations ·
to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Keep
system/technical issues by logging service desk tickets with IT Track all system/policy/operational changes
system/technical issues by logging service desk tickets with IT Track all system/policy/operational changes
issues to 2 nd Documentation and Updating of Ticketing/Helpdesk System Train end users on usage of computer
Understanding of voice assistant and conversational agent technologies Familiarity with speech recognition
Daily IT technical desktop level support to the agents in the call centre Handing the daily IT Incidents