Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer Ability to provide first time resolution by using available tools. In-depth and current knowledge of computer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high customer Ability to provide first time resolution by using available tools. In-depth and current knowledge of computer service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
resolving them to ensure networks and data remain secure. B Degree non negotiable Certified Information Systems Cybersecurity event detection and investigation. Centre for Internet Security (CIS) controls, standards Vulnerability assessment. Managing the Security Operations Centre (SOC) R 1400000 - R 1800000 - Annually
stakeholders. To review the health of the software system/s To review KPI's on a regular basis To manage benefits a professional manner To provide support to call centre queries relating to the relevant software Ad
stakeholders. To review the health of the software system/s To review KPI's on a regular basis To manage benefits a professional manner To provide support to call centre queries relating to the relevant software Ad
the fiber industry Previous experience in a call centre environment is required Minimum Requirements:
the fiber industry Previous experience in a call centre environment is required Minimum Requirements: