standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Requirements: Demonstrated ability to independently manage multiple initiatives and work streams effectively; Strong improvement initiatives within contact center or Managed Service Provider (MSP) environments.
supporting sales operations within their dynamic Shared Service Centre. Collaborate with a high-performing team you're enthusiastic about delivering exceptional service, fostering improvements, and engaging with stakeholders across all aspects. Coordinate with Customer Services to manage returns, replacement devices, and resolve orders within agreed Service Level Agreements (SLAs) with precision and timeliness. Manage customer purchase procurement team. Handle customer back-order management efficiently. Cultivate strong relationships with
with other teams as needed. All activities are managed internally through a CRM, emphasising the importance Solutions Architects, Services Business Development Managers, and professional services resources; Obtain understanding customer decision-making processes while managing vendor requirements for sales closure; Strong
Solutions Architects, Services Business Development Managers, and professional services resources; Attain
Email gateway Management
business environment in conjunction with Product Manager, Business Analysts and Solution Architects. Develop