running smoothly.
The Application Support Agent plays a critical role in implementing and supporting After-sales departments.
The Application Support Agent will be responsible for monitoring and ensuring
via the divisional ticketing system, resolve them or escalate them to the correct agent
via the divisional ticketing system, resolve them or escalate them to the correct agent Provide level 1 provide regular reports on support services and ticket metrics Monitor user account activity and compile
via the divisional ticketing system, resolve them or escalate them to the correct agent Provide level 1 provide regular reports on support services and ticket metrics Monitor user account activity and compile
closing of Production Support tickets (Incidents & Problems tickets) within defined SLAs (Service
technician, you will respond to all assigned Helpdesk tickets regarding hardware, software, and networking. You
channels such as phone, email, Freshdesk support tickets • Ability to provide step-by-step technical help inclusion. Accountability • Ensure his/her support tickets are completed correctly and timeously. • Completion
to manage code releases and work on issues and tickets.
Reporting and Doc
applying SAP Notes. • Logging and managing SAP tickets / calls. • Strong knowledge of SAP systems and
applying SAP Notes. • Logging and managing SAP tickets / calls. • Strong knowledge of SAP systems and