Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
Xcede Product Manager - Marketplace Durban Based - Hybrid We are currently on the hunt for a Junior-Mid Product manager to join a leader in innovation and technology and has developed its own proprietary software platforms and tools to enhance the efficiency and effectiveness of its services. Produc
Xcede BI Technical Lead We are on the lookout for a Business Intelligence Technical Lead who will take charge of one of our clients technical Teams. They are looking for a Team player that will ensure the smooth functioning of technical operations - someone who will be responsible for helping their
DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
Xcede Head of Platforms (Product) | Durban/CT/Joburg based | Hybrid Ignite innovation and redefine what's possible in technology solutions. My client's commitment to customers and communities drives them forward, making them a dynamic force for change. As the Head of Platforms, you will be responsib
Reference: JHB002277-DN-1 Our engineering client based in Durban is looking for an experienced Technical Service Manager to join their team Key requirements Marine experience At least 5 years of experience in a similar role Qualified artisan (Diesel fitter/Mechanic/Mechatronics) Key responsibilities
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.
You will play a crucial role in training their Conversational AI to understand user inputs effectively. Your responsibilities will include managing the processes of training, testing, and optimizing our Conversational AI's NLU capabilities, ensuring alignment with conversation design and business lo
Facilitate internal and customer-facing conference calls, demonstrations, and presentations in collaboration