and conducting service review meetings
owning all tickets from cradle to grave Service Level Management Monitor Service Levels and ensure that Monitor and reports on service levels as well as closely monitor Incident Management System Dashboards for
commitment, and expectations to high service levels and manage escalations adequately
commitment, and expectations to high service levels and manage escalations adequately Manages the entire commitment, and expectations to high service levels and manage escalations adequately Excellent written
volume and ensure service levels are met and improved. Business Continuity Management:
-Understand downtime.
-Manage incidents and service level continuity. Manage and Maintain Operational Content:
-Represent
technical issues within the defined service level agreements Managing escalations efficiently, ensuring
IT MANAGER (Information Technoogy)
* MUST have IT Qualification
* MS Office
* ERP System exp SAP BPM
* Office 365 experience
* Solid knowledge of MPLS
* Vlan configuration
* DMZ
services
Establish Service Level Agreements internally and externally
Manage IT procurement effectively
We are representing a leading technology-driven company in search of a highly skilled and motivated Commercial Support Specialist to join their team for a temporary 6-month contract. This role offers the chance to contribute significantly to a major player in the tech industry.
Plea
stakeholders.