a Support Engineer to join our dynamic team, assisting in various daily support activities. Helpdesk contact with customers who need technical assistance via the phone or email Follow up with customers on a daily daily basis to ensure satisfactory service Take customers through the problem-solving process step-by-step (Manage Engine) Project Management Communicate customer feedback to the appropriate internal team members stay current with best practices on how to help customers with technical issues. Qualification and Experience
application. Provide support to customers via Live Chat and Emails Guide customers through the site and/or mobile mobile phones and assist them in using the various services and products offered Drive brand loyalty loyalty through a personalised customer experience Correctly escalate issues to internal teams Delivers prepared welcome new customers and explains promotions and requirements of on-boarding process to customers Liaises departments (e.g. trading; finance) to ensure customer queries are resolved Easily navigate through multiple
focused on building long-term relationships with customers. This position involves providing both remote continuous learning. The Support Technician will assist customers and internal staff through various channels
Key Responsibilities:
with the necessary skills are available to meet customer demand Capacity Planning:
Description:
To provide technical assistance and support to end-users in a desktop computing l>
Competencies:
Description Job Description: To provide technical assistance and support to end-users in a desktop computing Responsibilities: Provide timely and effective technical assistance to end-users via phone, email, or in person. maintain software applications and operating systems. Assist users in software installation, configuration, and best practices to safeguard data and systems. Assist with security updates and patches. Communicate for technical support when needed. Competencies: Customer-oriented with outstanding interpersonal and communication
systems. Excellent communication skills and a customer-oriented mindset are essential for this role.
What
logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls
per the required operational processes.
integrations.
your business. Members share a common ethos of customer commitment, fairness and excellence, which act as the 1st point of contact for customers seeking technical assistance on the phone or email. Duties & THIS GRADING Team Player Coach Process Champion Customer Champion Consultant Risk Mitigator Solutioner