meeting SLAs Password resets, mail routing, and account management Logging customer queries and updating
packages • Ability to use initiative and to be held accountable for the escalation and communication of incidents
Active Directory (AD) environment, including user account management, group policy administration, and domain
the users and train them. Key Activities and Accountabilities: Ensure maintenance of the BI platform, including
the users and train them. Key Activities and Accountabilities: Ensure maintenance of the BI platform, including