Experience:
A minimum of a tertiary qualification (Engineering, Financial or Commercial) is required
An
of either the iron and steel industry or the non-ferrous metals industry is recommended.
Computer
identifying cause-effect relationships.
Customer Service Orientation: Proactively developing customer relationships
performance/development goals, coaching performance, providing training, and evaluating performance.
Negotiation:
The Technical Servicing Administrator will be responsible for processing all admin for the (KAM) Emergency
/>Process quotations received from the Field Service Engineer
Ensure correct pricing quoted per modality
the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team
Monthly service planning with the Technical team and sub-distributors
Distribute weekly service/repair schedule
Dealing with Agents, Sub-Distributors
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers and liaise liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Immediately Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
join them as an Organisational Development and Training Manager in Johannesburg. Responsibilities: Managing performance Improving work culture Managing the training department Responsible for succession planning join them as an Organisational Development and Training Manager in Johannesburg. Responsibilities: Managing performance Improving work culture Managing the training department Responsible for succession planning
role:
upselling additional services, resolving issues, providing extensive customer service to local and foreign
Technical / Servicing Administrator who will manage the administration for the Field Service Engineers and liaise liaise directly with customers. The Technical Servicing Administrator will be responsible for processing Process quotations received from the Field Service Engineer Ensure correct pricing quoted per modality the Technical Supervisor to allocate a Field Service Engineer or forward to the relevant Regional Team Immediately Team if no response/feedback received Monthly service planning with the Technical team and sub-distributors
PowerPoint & Outlook).
join them as an Organisational Development and Training Manager in Johannesburg.
performance
On-site training for administrators within the accredited partner's.
     - Process Due to training and upskilling of administrator's/owner's/manager's within the service centre's Term Pending) orders (automatically speeding up service).
     - Support in rolling out of
Operating Procedures means overall improvement on Service Levels and Customer experience in turn increase
years training facilitation experience .
- 2 to 5 years SAMSUNG products , process and service experience