Description The Call Centre Operator will be responsible for operating an ordering Call-centre for fuel East London office. Key Accountabilities : Operate Call-centre to receive and optimise fuel orders; Co-ordinate
touches, freeing people from limitations. We will be calling all government workers and offering them products products, we have an exsiting data so no cold calling. Making calls Handling objections Taking down information working with government workers. Previous 1 year call center experience. Matric Certificate Basic And Communication
within travel / insurance / medical assistance / call center highly advantageous FSB registered – highly beneficial
Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for
Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for
include
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Ad of a long-term growth plan. Some degree of cold calling is expected for specific projects General admin:
temporary contract. Calling customers for debt collecting - list will be provided Logging calls Capturing information
temporary contract. Calling customers for debt collecting - list will be provided Logging calls Capturing information
Duties will include Reception - answer calls and screen calls. Welcome visitors Handle Reception emails