communication and writing skills Excellent data entry and typing skills Able to manage inbound and outbound outbound calls promptly Always demonstrate an elevated level of customer service Adaptable: resilient person
communication and writing skills Excellent data entry and typing skills Able to manage inbound and outbound outbound calls promptly Always demonstrate an elevated level of customer service Adaptable: resilient person
and via email. responsible for obtaining market research, such as current trends in their niche and the
externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in a call centre environment communicate and interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline
externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years working years in an Aftersales position at BMW SA or dealer level mandatory Minimum of 2 years in a call centre environment communicate and interact across all organisational levels Flexibility by taking on ad hoc tasks Good discipline
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
commitment to collaborate with people effectively at all levels and across diverse cultures. R8500.00 to be reviewed