to customer queries Always adhere to the service level agreements Respond professionally to website queries Excellent data entry skills Strong telephone etiquette Always demonstrate an elevated level of customer
to customer queries Always adhere to the service level agreements Respond professionally to website queries Excellent data entry skills Strong telephone etiquette Always demonstrate an elevated level of customer
product/service information.
communication and writing skills Excellent data entry and typing skills Able to manage inbound and outbound outbound calls promptly Always demonstrate an elevated level of customer service Adaptable: resilient person
communication and writing skills Excellent data entry and typing skills Able to manage inbound and outbound outbound calls promptly Always demonstrate an elevated level of customer service Adaptable: resilient person
and providing product/service information. Data Entry: Accurately log call details and customer information
and providing product/service information. Data Entry: Accurately log call details and customer information
in using computer software and systems for data entry, scheduling, and communication.
way
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).