customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance Treating Customer Experience model. Monthly reporting on Treating Customer Position requirements: Minimum 3 years customer experience in Life insurance industry Financial/Statistical degree and post-graduate qualification Previous experience in working with client and/or intermediary service
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
job:
- Design and evaluate the client experience across various touchpoints in Client Operations
claim journeys.
- Champion the Customer Experience aspects of the design process with thought leadership
improve the desired client experience.
- Take ownership of Customer Experience monitoring and reporting
Performance, who is accountable for customer experience enhancements and monitoring Client Operational
customer experience data with the goal to better understand customer needs, viewpoints and experiences.
get the job: - Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. - Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. - Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. - Review
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
engaging extensively with customers. Previous experience in Car Rental is preferred, but it is essential
/>Non â Negotiable Job Requirements
Matric Certificate or Equivalent
Must have at least
Customer Service experience.
A Valid Drivers License and own transport.
Computer literate â Excel
of yourself
client base) -Matric / Grade 12 -Minimum 5 years recent inbound reservations experience in the Travel Industry a must -Computer literate in MS Word, MS Excel and MS PowerPoint a must -Computer literacy in Galileo fees Salary: ± R 18 000.00 gross (Depending on experience) – Reference CR2536; and – Your monthly gross Do not apply if you do not have the relevant experience in the Travel Industry. The post Sandton, Johannesburg:
Language; written and spoken Must be computer literate with experience on Word, Outlook, CRM and Pastel Must Must have at least two years' experience in a call center NOT NEGOTIABLE: Must be able to work night
a neutral accent. Matric (Maths and Maths literacy is compulsory) Computer literate and be able to type errors. Clear criminal record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance with strong customer and results orientation Experience using MS Office and the ability to easily navigate
time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience A minimum minimum of three years' experience in an administrative position Excellent English communication and writing ability to apply this in day-to-day functions Computer literate – Intermediate MS Office necessary Market