service calls with all required information (date, time, customer name, contact name, telephone number,
dispatched are made in a manner where our 4-hour response time is enforced.
Ensure your technicians are following
logged off that all information is documented (date, time, call number, repairs done, meter readings, etc
repairs are invoiced locally.
CODs to be paid in full before machines, parts, etc. are released.
Ensure
maintained at all times with customers regarding machines ready for collection, response times, awaiting parts
dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located in service, ensuring customer satisfaction, and offering timely and accurate support. The agent will need to have
English & Afrikaans
Strong organizational and time-management skills
A stable work history
We seek individuals who can unlock their full potential in rendering their services to our clients'
reports/data extracts as per broker's request from time to time Escalate complex issues to the relevant departments other duties as assigned by the company from time to time Matric RE 5 advantageous Call Centre / Customer Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows a positive
reports/data extracts as per broker's request from time to time Escalate complex issues to the relevant departments other duties as assigned by the company from time to time Matric RE 5 advantageous Call Centre / Customer Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows a positive
with excellent customer service Duties: Capture full and complete quotations in Syspro, and follow up
with excellent customer service Duties: Capture full and complete quotations in Syspro, and follow up
documents when applying;
professional manner within the agreed turnaround times Ensure all membership documents are correctly uploaded respond to queries within the agreed turnaround times Coordinate with other departments in resolving day-to-day other duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate