EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer
get the job: - Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. - Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. - Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. - Review
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
company is owner-managed which ensures that we source only the highest quality staff able to speak English to speak fluent English with a neutral accent. Matric (Maths and Maths literacy is compulsory) Computer errors. Clear criminal record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance with strong customer and results orientation Experience using MS Office and the ability to easily navigate
engaging extensively with customers. Previous experience in Car Rental is preferred, but it is essential
/>Non â Negotiable Job Requirements
Matric Certificate or Equivalent
Must have at least
Counter Sales/Internal Sales and Customer Service experience.
A Valid Drivers License and own transport
of yourself
Requirements:
metrics for management review. Requirements: Experience in a similar role Reside in the nearby area Technical Excellent client service Please note only candidates with the required experience will be contacted and considered
team. Requirements: Automotive knowledge and experience in the same role Drivers license Duties: Customer histories accurately. Please note only candidates with the required experience will be contacted and considered
as well as:
Formal Education:
Experience:
will enable you to do agreed timelines
EXPERIENCE IN THE LIFE INSURANCE INDUSTRY IS ESSENTIAL Design and evaluate the client experience across servicing and claim journeys. Champion the customer experience aspects of the design process with thought leadership improve the desired client experience. Take ownership of customer experience monitoring and reporting of customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review improvements. Maintain and enhance treating customer experience model. Monthly reporting of treating customer