Performance Areas: Customer Service Coordination Direct liaison between the sales force, customers, and company supply chain to fill all internal and external customer orders applicable to your region / area. Receiving distribution of all customer orders placed & follow up on any back orders. Generate customer quotes, sales orders, tax invoices and credit notes. Handling of customer queries and complaints, should they arise with relationships with sales force to jointly satisfy customer demands. Provide regular feedback to clients and
are supplied with detailed feedback Responds to customer inquiries by understanding inquiry; reviewing information; assembling and forwarding information; verifying customer's understanding of information to inbound contact from customers professionally and responding to customer inquiries, service requests requests and complaints Providing customers with the organisation's services and product information when Processing administrative requests raised by customers Rooting inbound client contacts to the appropriate
are supplied with detailed feedback Responds to customer inquiries by understanding inquiry; reviewing information; assembling and forwarding information; verifying customer's understanding of information to inbound contact from customers professionally and responding to customer inquiries, service requests requests and complaints Providing customers with the organisation's services and product information when Processing administrative requests raised by customers Rooting inbound client contacts to the appropriate
and accommodation Lump sum journal detail to be forwarded to the accountant Invoicing to be complete by Operations Team, including sales orders (for prepaid customers) Any adhoc requests from Management Operations
reconciliations. Processing of salary journals and timeous clearing of control accounts. Monthly audit files to be additions and disposals. Debtors Preparation and clearing of debtors reconciliations (- 6 different types) submission and payment thereof. Liaison with SARS in clearing old, outstanding items. Qualifications & Experience:
lodge(s), which in effect is the department's "customer". The Field Assistant is fully responsible for Skills & Experience: An ability to communicate clearly and execute instructions. Be always available either
dietaries. - Ability to train and manage staff. - A clear understanding of labour law and disciplinary procedures
dietaries. - Ability to train and manage staff. - A clear understanding of labour law and disciplinary procedures
Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance Treating Customer Experience model. Monthly reporting on Treating Customer Fairly Outcomes. Position Position requirements: Minimum 3 years customer experience in Life insurance industry Financial/Statistical
Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance Treating Customer Experience model. Monthly reporting on Treating Customer Fairly Outcomes. Position Position requirements: Minimum 3 years customer experience in Life insurance industry Financial/Statistical