We have a unique opening for a Call Centre Agent to join our team on a 3 month contract. Attend to broker/client advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' Call Centre skills Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows
We have a unique opening for a Call Centre Agent to join our team on a 3 month contract. Attend to broker/client advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' Call Centre skills Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows
managing a Donor Relations or Contact Centre team
acceptance of the business plan for the Contact Centre.
1.3 Communicate the plan to stakeholders 4 Manage activities to ensure that the Contact Centre operating model improves the customer experience operational objectives of the Contact Centre nationally,
Reference: JHB001523-MS-1 Job Title: GENERAL MANAGER: QUALITY ASSURANCE Reports to: Chief Executive Officer Subordinates: Main purpose of the job: Responsible for leading quality assurance of the company's learning programmes development. Develop and implement learning programmes. Quality assures and certification of industry learning Ensure knowledge transfer and capacity building of Quality Assurance staff. Manage the performance of staff
OF DUTIES : Handle telephone queries. Record all calls received. Attend to all claims queries received
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations
Reference: JHB001523-MS-1 Job Title: GENERAL MANAGER: QUALITY ASSURANCE Reports to: Chief Executive Officer Subordinates: Main purpose of the job: Responsible for leading quality assurance of the company's learning programmes development. Develop and implement learning programmes. Quality assures and certification of industry learning Ensure knowledge transfer and capacity building of Quality Assurance staff. Manage the performance of staff
support and customer service. Respond to incoming calls and emails from clients regarding technical issues industry regulations Provide regular reports on call center activities, issues resolved, and outstanding fleet management industry Previous experience in a call center environment is highly advantageous Strong interpersonal skills Proficiency in computer systems and call center software Ability to speak clearly and effectively
internally and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
internally and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact