further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering and operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Responsibilities: Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching
We are recruiting a Hospitality Call Centre Agent for an organisation based in the northern suburbs of relevant departments Troubleshoot Track and report on calls handled Other day to day administrative duties as
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
existing systems and develop solutions to improve the quality of systems Manage escalations (high risk / significant centric throughout case lifecycle Monitor the quality of investigations and that root cause analysis investigation Ensure that the team maintains high quality data capture, updates, attachments, and financial
Midrand is looking for a Functional and Technical Trainer for their Sales department. The duties will include; certifications in communication, education, Train the trainer or facilitation skills or relevant field Experience:
client is looking for a Finctional and Technical Trainer based in Midrand. Job Purpose: To support the sales
Midrand, Johannesburg. They require a Technical trainer to join their team. The primary focus of the role certifications in communication, education, Train the trainer or facilitation skills or relevant field Experience:
certifications in communication, education, Train the trainer or facilitation skills or relevant field 3-5 years'