We are currently recruiting a Quality Inspector (IPE Inspector) for a contract position requirements
Project Manager L3 - Infrastructure & Data Centre Specialist to join their team in Sandton on a contract budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
Knowledge, Skills and
Infrastructure Management, Project Management, Quality Assurance (QA), Resource Management, Software Systems
internally and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
internally and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
advice to various stakeholders Support learners and trainers when needed Review project related payment requests
advice to various stakeholders Support learners and trainers when needed Review project related payment requests
which ensures that we source only the highest quality staff able to speak English fluently with a neutral to workplace concerns and violations via inbound calls that enable our client's customers around the world record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales Additional
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly in-order to resolve outstanding account queries. Quality Management and Reporting: Evaluation of all Key as quality of work, deadlines met, and query handling will be checked. Quality of e-mails, calls and and letters sent will be evaluated. Quality of notes and information saved in Excalibur. Reports and documents
aging buckets. Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly in-order to resolve outstanding account queries. Quality Management and Reporting: Evaluation of all Key as quality of work, deadlines met, and query handling will be checked. Quality of e-mails, calls and and letters sent will be evaluated. Quality of notes and information saved in Excalibur. Reports and documents
accurate records of calls, meetings, transaction materials, etc.); · Monitor and audit quality of Notes and funnel; identify incorrectly protected and low-quality accounts for weekly discussion and decision-making; advantage ATTRIBUTES a) Personal Attributes and Qualities · Results-oriented and excels in a KPI-driven