further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
experience. The incumbent will manage and support the Call Centre Agents in achieving required input and output Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Responsibilities: Environment • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching
risk. Provide guidance and assistance to claims assessors and consultants. Guide team members with risk identification to prevent fraud and to deliver quality work. Assist with continuous improvement efforts opportunities, cost reduction, improvement on the quality of claims decisions and systems enhancement. Embed and maintenance of all claims systems to improve quality and efficiency. Assist with the review of all claims requirements and legislations beneficial The post Claims Assessor appeared first on freerecruit.co.za .
existing systems and develop solutions to improve the quality of systems Manage escalations (high risk / significant centric throughout case lifecycle Monitor the quality of investigations and that root cause analysis investigation Ensure that the team maintains high quality data capture, updates, attachments, and financial
People Solutions has an opportunity available for Assessors. REQUIREMENTS: Wholesale & Retail Operations Learnership programme (Unit Standard Based) W&R SETA Assessor certificate Registered with W&RSETA to assess Wholesale & Retail Operations Level 2 1 – 2 years assessor working experience. DOCUMENTS REQUIRED: Original
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
● Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending supervision of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage
individual will play a crucial role in validating the quality and reliability of our software solutions. The
detail-oriented and analytical Quality Analyst to join our team. The Quality Analyst will be responsible that our products or services meet established quality standards through rigorous analysis, testing, and improvement in quality processes • Conduct thorough analysis of product or service quality through data review, and interpretation. • Develop and implement quality assurance procedures to ensure adherence to established cross-functional teams to establish and maintain quality metrics and benchmarks. • Provide feedback and
for a Project Manager - Infrastructure & Data Centre Specialist to join their team This is a Hybrid related to a move of infrastructure between Data Centres. To plan; direct and co-ordinate the activities