purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To To follow-up customer orders, receive, process and reply to all types of customer requests - and questions OEC system, mail or similar, regarding parts and services sold by the company in South Africa. Main subject follow up specified list of Premier customers or to serve Select customers on “first come – first served”
purpose of the Customer Service Representative role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. To To follow-up customer orders, receive, process and reply to all types of customer requests - and questions OEC system, mail or similar, regarding parts and services sold by the company in South Africa. Main subject follow up specified list of Premier customers or to serve Select customers on “first come – first served”
Excel and PowerPoint). Contact new and existing customers to discuss their needs and explain how these needs could be met by specific products and services. Answer customer's questions about products, prices and Emphasize product features based on analysis of customer needs and on technical knowledge of product capabilities Negotiate prices, terms of sales and service agreements. Maintain customer records, using automated systems systems. Identify prospective customers by using business directories, following leads from existing clients
job completion status Pass all completed jobs to service costing / warranty / administration for invoicing the Technicians who are most suitable Upsell to customers when appropriate and enjoy hitting both personal commercial The Ideal Workshop Manager: Be a true service professional who is an excellent communicator and manner who copes well under pressure and provides a service of excellence You will need to have had a solid solid career history gained in a main dealer Service department Someone who is used to a workshop of this
knowledge of the Academy's operations and refer customers to the relevant parties as and when required. of 3 (three) quotations are received from new service providers in instances of new contracts or proposals Management •Manage the facilities and infrastructure service providers by ensuring contracts are valid and fit CEO. •Manage the office cleaner/ office cleaning service provider. •Monitor all messages that come through liaising with the outsourced IT and other support service providers. •Oversee all other office equipment
knowledge of the Academy's operations and refer customers to the relevant parties as and when required. of 3 (three) quotations are received from new service providers in instances of new contracts or proposals Management •Manage the facilities and infrastructure service providers by ensuring contracts are valid and fit CEO. •Manage the office cleaner/ office cleaning service provider. •Monitor all messages that come through liaising with the outsourced IT and other support service providers. •Oversee all other office equipment
essential coordination, administrative assistance, and customer support. Their efforts contribute to the smooth smooth functioning of the sales team, improved customer satisfaction, and the achievement of sales targets organized sales office. Support the maintenance of customer master data cross functionally with TM, IT, Finance a first telephonic point of call-in region for customer queries and coordinates the correct response from must have a good understanding of the products or services offered by the company. They stay updated on industry
essential coordination, administrative assistance, and customer support. Their efforts contribute to the smooth smooth functioning of the sales team, improved customer satisfaction, and the achievement of sales targets organized sales office. Support the maintenance of customer master data cross functionally with TM, IT, Finance a first telephonic point of call-in region for customer queries and coordinates the correct response from must have a good understanding of the products or services offered by the company. They stay updated on industry
for managing the Technical/ Quality Assurance Services (QAS) team, and increasing revenue in the various Technical Manager will provide technical and expert services to the Academy and will be involved in the design also oversee the quality assurance and consulting services, ensuring that the pricing and costing are market-related •Responsible for the tender process to procure the services of •Responsible for the management of the QAS members and customers and all stakeholders with a professional approach. •To be service orientated in
for managing the Technical/ Quality Assurance Services (QAS) team, and increasing revenue in the various Technical Manager will provide technical and expert services to the Academy and will be involved in the design also oversee the quality assurance and consulting services, ensuring that the pricing and costing are market-related •Responsible for the tender process to procure the services of •Responsible for the management of the QAS members and customers and all stakeholders with a professional approach. •To be service orientated in