client apologies, also help with handling of complaints • Answering/responding to inbound contact from responding to customer inquiries, service requests and complaints • Providing customers with the organisation's Accurate recording details of comments, enquiries, complaints and action taken • Adhere to contact centre schedules
client apologies, also help with handling of complaints • Answering/responding to inbound contact from responding to customer inquiries, service requests and complaints • Providing customers with the organisation's Accurate recording details of comments, enquiries, complaints and action taken • Adhere to contact centre schedules
have the ability to deal with customer queries / complaints. Must be skilled in cash up reconciliation, stock
ption stock control
Experience
Assisting clients with queries
Solving complaints
Updating clients information
Must
outcomes. Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)
outcomes. Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)
centre activities - dealing with incoming customer complaints and queries.
oversight of process optimization and digitization, complaints management, culture skills and targeted client In conjunction with COO Office Manager, align complaints principles to the strategic intent, Analyse trends Overseeing consistent resolution and management of complaints, ensuring root cause analysis is performed and
eing consistent resolution and management of complaints, ensuring root cause analysis is performed and process optimization     and digitization, complaints management, culture skills and        levels