communicate expectations to internal teams; Incident Management: Maintain a database of major incidents for methodology; Knowledge of ITIL framework (Incident Management, Problem Management, Change Management, Service
Methodology
in departmental projects• Provide support Incident Management Problem Management. Network Management processes
related roles, such as project manager, or incident manager.
with ticketing systems like ServiceNow for incident management is also valuable
A bachelor's degree
with ticketing systems like ServiceNow for incident management is also valuable
A bachelor's degree
related roles, such as project manager, or incident manager. Business, leadership, and analytical skills
- SAP Technical Operations
- Incident Management (IM)
- Change Management (CM)
-
muscle What will you be doing? Dealing with incidents, managing them through to resolution where possible
lifecycle.
Â