shopping experience is in line with the agreed service levels Manage operational standards and ensure that controls
owning all tickets from cradle to grave Service Level Management Monitor Service Levels and ensure that Monitor and reports on service levels as well as closely monitor Incident Management System Dashboards for
technical issues within the defined service level agreements Managing escalations efficiently, ensuring
clients on general service levels
an Engineering Company in the East Rand is looking for a suitable person to employ in the position of Customer Service Supervisor. This position needs a person with a technical background as a Sales Representative. The suitable person will have a minimum of 3 years experience in a similar position.
an Engineering Company in the East Rand is looking for a suitable person to employ in the position of Customer Service Supervisor. This position needs a person with a technical background as a Sales Representative. The suitable person will have a minimum of 3 years experience in a similar position.
funds in accordance with the agreed service levels.
services
Establish Service Level Agreements internally and externally
Manage IT procurement effectively
with clients on general service levels Customer relationship building/management, courtesy client calls
administration procedures and within service level.