24/7 basis Capturing all network incidents on the Fault Management System Reporting, handing over and similar experience Must have knowledge of incident management and problem management, network Management
relevant matters in the different forums. Incident management system through reporting, investigating,
servers and network devices
strategy for customers around Incident, Problem and Change Management. You will work alongside Project Experience in managing major incidents. (MIM) • Experience with Change Management. • Experience with Kamailio
configuration adjustments, troubleshooting, and incident management. Applicants should possess exceptional customer
adapt and accept changes. Reports any incidents to the Branch Manager. General responsibilities Performs
adapt and accept changes. Reports any incidents to the Branch Manager. General responsibilities Performs
procedures Conducting Incident Investigations and reporting back to management of the organisation Training
procedures Conducting Incident Investigations and reporting back to management of the organisation Training
all customers. Take ownership of incidents assigned to you and manage them through to resolution. Ensure