client apologies, also help with handling of complaints • Answering/responding to inbound contact from responding to customer inquiries, service requests and complaints • Providing customers with the organisation's Accurate recording details of comments, enquiries, complaints and action taken • Adhere to contact centre schedules
client apologies, also help with handling of complaints • Answering/responding to inbound contact from responding to customer inquiries, service requests and complaints • Providing customers with the organisation's Accurate recording details of comments, enquiries, complaints and action taken • Adhere to contact centre schedules
outcomes. Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)
outcomes. Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)
oversight of process optimization and digitization, complaints management, culture skills and targeted client In conjunction with COO Office Manager, align complaints principles to the strategic intent, Analyse trends Overseeing consistent resolution and management of complaints, ensuring root cause analysis is performed and
Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed upon
Expedite the resolution of customer problems and complaints to maximize satisfaction Achieve agreed upon
marketing material updates and audits. • Managing complaints, exclusion lists, dedupe lists and handling opt-out
marketing material updates and audits. • Managing complaints, exclusion lists, dedupe lists and handling opt-out
Evaluation, intervention and resolution of patient complaints and queries Prepare daily, weekly and monthly