communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations reliable transportation Ability to work shifts and full-time hours 4pm - 1am (Mon - Fri) / 9pm - 6am (Mon - experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
Ons is ''n dinamiese uitgaande Call Centre in Amanzimtoti, Durban, en ons is op soek na
Care & Nutrition, etc.) is up to date at all times
Provide supportive services to all allocated
included
Pre-call planning should be completed prior to each call and must include call objectives, feedback
feedback required from previous call, etc.
Report on all relevant market information: changes in
in a pristine and presentable condition at all times
Identify customer Training needs and plan training
to date at all times
Ensure knowledge of clinical data is up to date at all times - incorporate publications
Monitor the ETC and space planners' response to the calls. Identify and resolve any administrative or logistical Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly
Monitor the ETC and space planners' response to the calls. Identify and resolve any administrative or logistical Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly
tailored to the audience needs.
effective communication to HR and the Recruitment Centre on candidate drop-offs and replacements.
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
responsible for the set-up and running of Ithuba Centres, based in Tongaat, Amatikulu, Refinery area, and
Ithuba (CSI) Centres