The client liaison team is responsible for the servicing of the Financial Advisor Offices with any matter clients’ products, processes, transactions, web services as well as general queries regarding their client’s advocates excellent client service and strives to be the number one service provider in industry. They manifestation of these initiatives within their service offering.
Responsibilities:
members and delivering exceptional customer service assistance.
Key Performance Areas
telephones
Coordinate exit interview & documentation. Assist with User Management authorized rights for all administration. Assist with all related labour relations cases and administration. Assist with general employee employee wellbeing / projects. Assist with the performance management process and relevant arrangements correctly by line managers for clients. Liaising with Service Provider (WCA) on all outstanding claims and settling amount of time. Assist with general enquiries regarding IODs. PROJECTS AND WELL-BEING Assisting & coordinating
Coordinate exit interview & documentation. Assist with User Management authorized rights for all administration. Assist with all related labour relations cases and administration. Assist with general employee employee wellbeing / projects. Assist with the performance management process and relevant arrangements correctly by line managers for clients. Liaising with Service Provider (WCA) on all outstanding claims and settling amount of time. Assist with general enquiries regarding IODs. PROJECTS AND WELL-BEING Assisting & coordinating
Dispatch of goods Merchandising Housekeeping Customer service Counter sales Basic administration Daily cash ups Product Knowledge Technical assistance Day to day running of business Assisting branch manager We offer Medical
Dispatch of goods Merchandising Housekeeping Customer service Counter sales Basic administration Daily cash ups Product Knowledge Technical assistance Day to day running of business Assisting branch manager We offer Medical
join their dynamic team. Service Excellence – Provide the required service to clients as per the SOP enquiries Product and general information / enquiries Assist with enquiries online i.e. Products, Specials, necessary records and do filing Assist with reception when assistance is needed Assist Sales & CRM whenever qualification is a prerequisite, and any relevant Customer Service Experience will be an advantage Excellent interpersonal
join their dynamic team. Service Excellence – Provide the required service to clients as per the SOP enquiries Product and general information / enquiries Assist with enquiries online i.e. Products, Specials, necessary records and do filing Assist with reception when assistance is needed Assist Sales & CRM whenever qualification is a prerequisite, and any relevant Customer Service Experience will be an advantage Excellent interpersonal
including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries misuse the service and recommend appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt and professional service to customers. Complete all tasks at the trade counter role. Ability to deliver exceptional customer service across various communication channels. Organisational
including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries misuse the service and recommend appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt and professional service to customers. Complete all tasks at the trade counter role. Ability to deliver exceptional customer service across various communication channels. Organisational