client apologies, also help with handling of complaints • Answering/responding to inbound contact from responding to customer inquiries, service requests and complaints • Providing customers with the organisation's Accurate recording details of comments, enquiries, complaints and action taken • Adhere to contact centre schedules
client apologies, also help with handling of complaints • Answering/responding to inbound contact from responding to customer inquiries, service requests and complaints • Providing customers with the organisation's Accurate recording details of comments, enquiries, complaints and action taken • Adhere to contact centre schedules
have the ability to deal with customer queries / complaints. Must be skilled in cash up reconciliation, stock
ption stock control
Experience
dite the resolution of customer problems and complaints to maximize satisfaction
efficient inventory management, resolve customer complaints, and maintain a safe work environment. Responsibilities
Assisting clients with queries
Solving complaints
Updating clients information
Must
outcomes. Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)
outcomes. Provide insight on customer feedback from complaints, escalations, and surveys (internal and external)
centre activities - dealing with incoming customer complaints and queries.