consumption and driver efficiency and inform Training Centre of poor diesel and driver performance. Responsible progress, changes and to resolve any issues. Inform Call Centre of any breakdowns or related issues and follow-up
complaints and action taken Adhere to contact centre schedules and protocols Provide first time client beneficial You must have a minimum of 2 years in the call centre and administration industry You must have experience
complaints and action taken Adhere to contact centre schedules and protocols Provide first time client beneficial You must have a minimum of 2 years in the call centre and administration industry You must have experience
RSM, BSU, HR, call centre • Good written communication skills — emails to support centre's • Knowledge
RSM, BSU, HR, call centre • Good written communication skills — emails to support centre's • Knowledge
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
distributing correspondence and redirecting phone calls. As a customer service consultant, you will be acting office Answer, screen, and forward incoming phone calls Ensure reception area is tidy and presentable, with various channels, managing both emails and phone calls Acknowledging and resolving customer complaints Proficiency in Microsoft Office Suite 1 - 2 years call centre experience or 1-2 years of customer service correspondence
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
Ons is ''n dinamiese uitgaande Call Centre in Amanzimtoti, Durban, en ons is op soek na