Requirements:
just that: providing exceptional 1st and 2nd line technical support to business customers. About the be responsible for Providing remote 1st and 2nd line VoIP support to SA business customers & handling
Requirements:
/>
Certifications, experience in a similar role including 1st Line Support, Customer Service, Call Centre experience related certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with
you will be responsible for providing basic 1st line support and assisting in the absence of the First-line
network and telephone
infrastructure (1st line support).
- Proactively monitor network and telephone
- Provide telephone infrastructure (1st line support).
- Offer customer training.
- Provide
/>- Replace faulty devices.
- Provide 1st line support of telephone infrastructure.
Asset Management
- Attend to 1st line AV problems and escalate matters to Lead: Business Support.
Reporting
safety of the server farm Provide 1st & 2nd line technical support to users nationally Oversee back-office information security issues Support levels: Share 1st line support with IT Administrator Handle all escalated
of the server farm
Provide 1st & 2nd line technical support to users nationally
Oversee
issues
Support levels:
Share 1st line support with IT Administrator
Handle all escalated