Requirements:
qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role is someone
qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role is someone
qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role is someone
qualification (minimum A/N) Experience in Helpdesk/1st Line Support The right person for this role is someone
Dotcloud is looking for a 1st Line Support Consultant to join our team. You will be responsible for servicing
network and telephone
infrastructure (1st line support).
- Proactively monitor network and telephone
- Provide telephone infrastructure (1st line support).
- Offer customer training.
- Provide
/>- Replace faulty devices.
- Provide 1st line support of telephone infrastructure.
Asset Management
- Attend to 1st line AV problems and escalate matters to Lead: Business Support.
Reporting
calibration Train and supervise trainee techs 1st line of support to production failures 2nd line support to