strong product and process knowledge Proven Call Centre management experience preferred Key Competencies:
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Glacier product and process knowledge Proven Call Centre management experience will be an advantage
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operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad
record Minimum 2 years work experience in a Call Centre Customer Care, claims or insurance sales Additional
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers