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Call Centre Team Leader, Illovo - Johannesburg
Market
ponsible for managing the call centre sales team who process Inbound calls.
Help the team to achieve
years of experience in a similar role
Previous experience managing call centre staff
Call Centre
i>Daily tasks will involve calling potential customers via outbound calls.
Experience and Qualifications:
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring information
Must have experience within the Tele-sales environment
Experience & Competencies:
Must have inbound and outbound experience
Good reading abilities as some roles Applying customer service/care principles to all calls
Working with People
Ability to learn information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familyâs
you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry, have
Matric Certificate
At least 18 months of outbound call centre experience in the Travel
sales ability
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OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
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Working
of Employment and Reasons for Leaving.
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Identify and research potential clients Cold calling potential clients for new business Develop and maintain pipeline Conduct ongoing market research Call centre experience required