Reference: DUR002081-CW-1 DUR002081 – OUTBOUND CUSTOMER SERVICES AGENT (6 Month Contract) –PROSPECTON Purpose confirmations to customers. Handle hazardous applications and paperwork. Invoice customers and process creditor
Reference: DUR002081-CW-1 DUR002081 – OUTBOUND CUSTOMER SERVICES AGENT (6 Month Contract) –PROSPECTON Purpose confirmations to customers. Handle hazardous applications and paperwork. Invoice customers and process creditor
logistics industry, currently seeks your Outbound Customer Service experience to control and manage the entire Process bookings and send booking confirmation to customers. Follow up on quotes to fill up under utilised invoices. Submit RCG to SARS Release bills for customer collection. Process cargo dues. Process acquittals
for their service station and convenience store. Job requirements: 1. Experience in service station management
freight quotes and draft final proforma invoices to customers and when accepted and place the orders for products letters of credit and request amendments banks and customer when appropriate Logistics: Plan along with Invoicing customers, complete the relevant export documentation and courier / email to banks, clients
high operational standards per the set Client / Customer SLA's to ensure operational KPI's are met. Ensure to company processes and procedures to ensure service standards are met in non-core functions and to productivity at the branch level. Ensure that customer service standards and SLA are met by achieving deliveries Liaise with internal and external Clients / Customers by completing regular visits according to the the client matrix schedule to ensure customer service standards are met. Identify opportunities and threats
operations to guarantee the provision of first-rate customer service both internally and externally. The applicant business plan. Keep up a high standard of customer service at the branch to guarantee that the targeted pressure. Preference for team working. Perseverance Customer centricity and focus Key deliveries and outputs as to offer excellent internal and external customer service. Facilitate all collection requests received from the Operations team timeously with excellent customer communication and feedback communication to the
monitor all aspects of the import process, including customs clearance, shipping, and transportation. Liaise international suppliers, freight forwarders, and customs agents to ensure timely delivery of goods. Ensure Ensure accurate and timely documentation for customs clearance and compliance with import regulations. Track with suppliers and service providers to negotiate rates and terms for import services. Maintain accurate Knowledge of international trade regulations, customs procedures, and documentation requirements. Strong
efficient receipt, storage, including all value adding services Investigate items that are not recorded in the zoning Supervise house keeping CUSTOMER SERVICE Assist with customer/supplier queries and complaints; complaints; Supervise and check all customer collections Maintain service delivery and quality. Supervisory Skills/Experience