skilled and experienced End User Computing (EUC) Manager/Lead to oversee our organization's end-user computing strong background in desktop support, device management, and user experience optimization. They will •Lead and manage a team of IT professionals responsible for desktop support, device management, and end-user services. •Develop and implement strategies for managing and optimizing the end-user computing environment procedures (SOPs) for desktop support, incident management, and service delivery to ensure consistent and
organisation. Proven hands-on experience owning/managing a CRM system is a must to be successful within Australia and/or USA a massive plus. Database Management Creating a data cleanness structure Restructuring rates and business revenue Process Creation and Management - Designing and implementing new processes and role) easier to manage the increasing capacity team-wide Report Creation and Management - Take ownership Experience working with and managing a CRM Proficiency in database management systems such as SQL Server
variance is less than 5% · Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers · Take relevant campaigns · Coordinate with Grad bay Manager to help transition agent from Training to Grad Trainees on observed Knowledge and Skill gaps · Manage Attrition within Training groups with regular one Suggest improvements to Training Manager, Content Designer and Gradbay Managers towards Continuous Improvement Improvement · Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations
building services, township infrastructure, contract management, quality monitoring, and report writing. Must software would be advantageous. Experience in managing GCC & JBCC Contracts and dealing with claims
building services, township infrastructure, contract management, quality monitoring, and report writing. Must software would be advantageous. Experience in managing GCC & JBCC Contracts and dealing with claims
solutions Liaise with business users and business unit managers from time to time as required Demonstrate a culture Comply with coding best practices, development and management methodologies Meet the high level of expertise Services SQL Server Analysis Services Understand and manage activities within the context of the SDLC In sending
Project Management Software Implementation Microsoft Dynamics CRM Customer Relationship Management (CRM)
the application using the selected standard. Management of Staff Supervises junior development staff
Consultant
REPORTING TO Group IT Manager
MINIMUM QUALIFICATIONS Grade