industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager team members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct underperforming agents. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager team members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct underperforming agents. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate contact with
Africa's young people with great potential, through a Call Centre Learnership NQF Level 4 which will be based Learnership is to capacitate young unemployed youth with call centre skills, experience and knowledge required competencies: Competencies: · Becoming a one- stop call resolution employee. · Capturing and updating of
while building a rewarding career. As a Debt Review Agent, you will engage with customers telephonically,
Our client requires the service of a Managing Agent who will be responsible for providing support to
departments for assistance. Handling inbound and outbound calls professionally. Providing excellent customer service
while building a rewarding career. As a Debt Review Agent, you will engage with customers telephonically,
implementation.
management with Africa clearing and forwarding agents. Your role involves mitigating shipping, customs regulations, and optimising routes. Engaging with African agents for continuous improvement and resolving disputes Manage African agent network, ensuring compliance and performance Cultivate strong agent relationships engage and manage stakeholders while resolving agent queries Matriculation required Tertiary qualification
years' experience managing a team of Outbound Sales Agents in the following categories: Long-term Insurance of the insurance process and policy Knowledge of Call Centre policies, procedures, processes and systems