Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform
RESPONSIBILITIES:
with extensive in-bound and customer relations call centre experience to join their team Duties: Deal with
MS Outlook (Excellent email étiquette) • Cold Calling Other: • Own transport • Working hours 08h00 – Contributing to and driving sales by effectively calling clients. • Achieving sales targets and converting
Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join or similar ATS systems.
The contact centre service will support the channels below (and any
MS Outlook (Excellent email étiquette) • Cold Calling Other: • Own transport • Working hours 08h00 – Contributing to and driving sales by effectively calling clients. • Achieving sales targets and converting
an experienced Call Centre Agent to join the Port Elizabeth team, · Advanced level call and enquiry handling handling, · Receive incoming telephone calls from customers and/or delivers scripted or non-scripted messages standards and rules in order to meet key contact centre performance goals for customer satisfaction, productivity indicators · Grade 12 · Minimum 1 – 2 years call centre experience, · Working knowledge of medical aids
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform
Duties:
Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:
team on a one-month contract basis as Call Center Sales Agents. In this role, you will be responsible Responsibilities: