year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
Requests Receive and record all calls from our customers Provide initial assessment of all Tickets, attempt first documentation. Recruitment Process CV Assessment Online Assessment including technical, personality and questions (video required) First Interview (online) Second Interview (online) Offer and Contract, subject
Requests Receive and record all calls from our customers Provide initial assessment of all Tickets, attempt first documentation. Recruitment Process CV Assessment Online Assessment including technical, personality and questions (video required) First Interview (online) Second Interview (online) Offer and Contract, subject
employees of all TFG group brands, Distribution centres, Financial Services and the bash team. A Workforce Analyst is accountable to interpret, analyze and assess the workforce processes and metrics. WFM analyst maintenance - incident logging and product support calls and managing background jobs (adding/creating jobs Business Process Modeling (BPM) Enterprise Readiness Assessment Perform Gap Analysis Human resources systems employees of all TFG group brands, Distribution centres, Financial Services and the bash team. A Workforce
employees of all TFG group brands, Distribution centres, Financial Services and the bash team. A Workforce Analyst is accountable to interpret, analyze and assess the workforce processes and metrics. WFM analyst maintenance - incident logging and product support calls and managing background jobs (adding/creating jobs Business Process Modeling (BPM) Enterprise Readiness Assessment Perform Gap Analysis Human resources systems employees of all TFG group brands, Distribution centres, Financial Services and the bash team. A Workforce
proactive vulnerability assessments and assist with managed Security Operations Centre tasks
proactive vulnerability assessments and assist with managed Security Operations Centre tasks Proactively conducts classification and information risk analysis, assessment and acceptance processes. Maintains awareness solutions, PKI, Security Operations Centre tasks and vulnerability assessments. Excellent analytical and problem
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting