We are seeking a Call Centre Agent to join our team in fast-paced environment and provide callers with service delivery standards. Respond promptly to call centre calls in a professional manner, ensuring an excellent and effective resolution, enhancing the client experience. Technical Competencies: Finance Learning and Resolution Inbound Phone Statitics Handling Difficult Calls Call Reporting Further Education and Training Certificate minimum of 2 years experience as a call centre agency in an inbound or outbound call centre environment FAIS
for a Call Centre Manager. The role will involve the daily running and management of the call centre through areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission management 5 years' work experience in a client service environment Must have experience within the medical medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
the day to day operation of one of the Customer Experience teams • Act as a mentor and resource for the Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting churn customer account management experience • Proven experience executing customer experience and retention campaigns campaigns • Proven experience with the management of teams, including personal and professional growth of Positive attitude, well-presented and professional • Experience in sales and revenue growth • Ability to build
Exciting opportunity for a Senior Customer Experience Analyst to join our client. In this role you will equivalent work experience 5 to 7 years’ data analytics experience drawing customer experience (CX) insights
Tourism/hospitality. Experience: Min 5 years’ experience at a Senior level in Reservations. Experience in handling Southern & East Africa. Personal and work travel experience in Southern and East Africa. Problem solver and communication skills. Ability to work under pressure without compromising accuracy. Ability to pace oneself
Test Certificate (Motor Mechanic)
Looking for a Client Experience (CX) Designer to join our client’s team. Required: Testing methodologies
the following skills set VBlock administration experience – Converged Infrastructure administration, certification certification preferred Strong IT/Datacentre skills/experience/background This is a contract position
drive a quality improvement culture within the Care Centre Human Resource Management ensuring optimal utilization Computer Literacy essential Minimum five years' experience in a nursing management capacity (Unit Manager level or higher) Additional three years previous experience in a geriatric care environment Computer Literate