Duties:
Omnichannel Customer Interaction Management
- Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familyâs
you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry, have
Certificate
At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
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OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
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Working
(face to face and telephonic -no call centre)
Prior rental experience is beneficial, but we prioritize
Call Center staff Needed At least one year call centre experience Ability to handle high volume work, prioritise
background/call centre in breakdown assistance
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure
product and process knowledge Proven Call Centre management experience will be an advantage
product and process knowledge Proven Call Centre management experience will be an advantage
rong>Skills:
Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales environment Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales environment