Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance in a 2IC or team leader role within a large contact centre Excellent interpersonal communication skills
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
with little supervision
Durban. We are seeking enthusiastic and energetic Call Centre agents to join our incredible team. You will
environment
Call Centre Team Leader, Illovo - Johannesburg
Market
ponsible for managing the call centre sales team who process Inbound calls.
Help the team to achieve
role
Previous experience managing call centre staff
Call Centre Knowledge, Good admin skills
i>Daily tasks will involve calling potential customers via outbound calls.
Experience and Qualificat
Strydompark (Randburg) is looking for Outbound Call Centre Agents to join their team You are comfortable You will be responsible for conducting outbound calls to engage with prospective clients, ask qualifying the company Previous experience in outbound call centre roles or sales environments will be a bonus but
successful candidate will conduct outbound sales calls, present products and services effectively, and must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous). South
looking for a Call Centre Supervisor to join their team. Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor, is responsible for the effective management of the Call Centre team whose individuals to become knowledgeable and skilled Call Centre Agents Driving sales and service through partnering operational decision making Monitoring quality of calls to ensure the desired service levels are maintained Years' Call Centre experience preferably in a leadership role Tech savvy with knowledge of call centre
Identify and research potential clients Cold calling potential clients for new business Develop and maintain sales pipeline Conduct ongoing market research Call centre experience required