Call Centre Team Leader Jobs in Cape Town

Client Contact Centre Service Administrator NEW

Cape Town City Centre

R11000 Monthly

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Position Available: Inbound Client Contact Centre and Correspondence Administrator

Job our valued policyholders and brokers via inbound calls and web touchpoints to deliver exceptional service

Resolve queries efficiently, aiming for a first-call resolution experience that leaves our customers inbound telephone queue and tackle a minimum of 30 calls per day like a champion.

Handle approximately

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Helpdesk Operator Cape Town NEW

Clicks Group Limited

Cape Town City Centre

incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the the correct department and ensure that the call is executed followed up if required and closed on completion from the department responsible for executing the call. Ensure all store queries are effectively resolved complete the task, at a high level standard. Work & Call quality assessments by means of quality and assurance assurance processes. Follow up and provide feedback on calls logged to ensure that the service is being delivered

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Helpdesk Operator NEW

Clicks Group Limited

Cape Town City Centre

incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the the correct department and ensure that the call is executed followed up if required and closed on completion from the department responsible for executing the call. Ensure all store queries are effectively resolved complete the task, at a high level standard. Work & Call quality assessments by means of quality and assurance assurance processes. Follow up and provide feedback on calls logged to ensure that the service is being delivered

share this job on whatsapp