Maintaining Service Level Agreements Ensuring acceptable talk time and phone availability levels Client retention co-operation amongst team members Ensuring continual communication between management and staff Adhere to and enforce skills Excellent communication skills, both verbal and written, to effectively communicate with team members Effectively do reports and presentations Excellent communication and training skills High attention to detail management Ability to prioritize and multitask High levels of honesty, accountability and integrity Client
Maintaining Service Level Agreements Ensuring acceptable talk time and phone availability levels Client retention co-operation amongst team members Ensuring continual communication between management and staff Adhere to and enforce skills Excellent communication skills, both verbal and written, to effectively communicate with team members Effectively do reports and presentations Excellent communication and training skills High attention to detail management Ability to prioritize and multitask High levels of honesty, accountability and integrity Client
complaints
compliance of Contracts with Vendors and the Service level Agreements with internal and external Stakeholders reports, and repairs. They will provide the highest level of Excellence with a sales-minded attitude while years' experience in contract management/service level agreements.
compliance of Contracts with Vendors and the Service level Agreements with internal and external Stakeholders reports, and repairs. They will provide the highest level of Excellence with a sales-minded attitude while years' experience in contract management/service level agreements. Minimum experience should be at least management environment. Relevant 3 to 4 year degree/NQF Level 5/6 in Business or Administration. 5-6 years' experience on delivery of services against agreed service level agreements and in terms of overall client targets
possess a positive attitude.
procedures Ensure that accurate information is communicated to Candidates Identify and highlight opportunities internal/external clients Ensure high level of service Ensure communication is adapted to meet the needs of managing a team Provide daily direction and communication to the Team on performance through regular team Skills; ensure high levels of employee engagement Strong and adaptable communication skills with the ability defining performance standards and meeting service levels; manage resources; good time management Good interpersonal
procedures Ensure that accurate information is communicated to Candidates Identify and highlight opportunities internal/external clients Ensure high level of service Ensure communication is adapted to meet the needs of managing a team Provide daily direction and communication to the Team on performance through regular team Skills; ensure high levels of employee engagement Strong and adaptable communication skills with the ability defining performance standards and meeting service levels; manage resources; good time management Good interpersonal
you're a fluent French speaker with a B2 or C1 level, don't miss out on this incredible opportunity to Demonstrates clear and polite written and oral communication Maintains a positive and professional demeanor reviews moderation and email response and service levels Follows company policies and processes in order and professional customer service Proactively communicates system and process issues, and customer feedback
you're a fluent French speaker with a B2 or C1 level, don't miss out on this incredible opportunity to Demonstrates clear and polite written and oral communication Maintains a positive and professional demeanor reviews moderation and email response and service levels Follows company policies and processes in order and professional customer service Proactively communicates system and process issues, and customer feedback