Solid track record within a client service/client complaint environment Higher level managerial experience Advanced computer literacy (MS Office) Managing the complaint management and unauthorised transaction dispute dispute teams Prioritising of client complaints Managing of complaints end-to-end Direct communication (telephonic resolving their complaints Creating preventative & proactive methods of resolving complaints Determining system to generate statistics to: Determine why complaints are received & to quantify impact Establish
service problems by clarifying the customer's complaint; determining the cause of the problem; selecting
customers' requests Able to effectively handle complaints and conflict to reach the most positive resolution positive attitude and calmly respond to customers' complaints Attract customers by promoting the product and
handling of complaints (internal & external)
Service Consultant to join their team Customer complaint and query handling and Customer case management
Service Consultant to join their team Customer complaint and query handling and Customer case management
effectively. Customer Service: Handling customer complaints and queries professionally and efficiently. Reporting: ongoing coaching and feedback Resolve customer complaints and inquiries in a timely and efficient manner
Assisting clients with queries
Solving complaints
Updating clients information
Must
guidelines for technical and escalated enquiries and complaints Liaison role between Communication Centre, Client
guidelines for technical and escalated enquiries and complaints Liaison role between Communication Centre, Client